Return and Exchange

At I'M THE MOOD, each piece is thoughtfully crafted with love,detail and intention. Because of the handmade and personal nature of our jewellery we follow an- exchange only policy.

We don’t accept any returns or offer refunds on any orders.

Our exchange policy is designed to provide you with flexibility and peace of mind. If you are not completely satisfied with your purchase, you can initiate an exchange within 2-3 days from the date of purchase. We encourage you to keep the original packaging intact to facilitate the process.

To initiate an exchange, please follow these simple steps:

1. **Contact Us:** Reach out to us via email or phone to inform your intention to exchange an item. Please provide your order number and the reason for the exchange.

2. **Prepare Your Package:** Carefully pack the item in its original packaging and ensure that the item is in its original condition, unworn, and unused.

3. **Shipping:** Depending on the circumstances of your exchange, you may be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that your return reaches us safely.

4. **Processing Your Request:** Once we receive your returned item, our team will inspect it and process your request. If approved, we will send out the exchanged item as per your preference.

Please note that certain items may be ineligible for return or exchange due to wear,damage,missing packaging or if they are marked as final sale. We encourage you to review the product details carefully before making a purchase.

We value your satisfaction and are committed to making your shopping experience enjoyable. If you have any questions or need assistance with your exchange, don’t hesitate to reach out to at iamthemoodinfo@gmail.com.We’re here to help!